top of page

Terms & Conditions

1. Booking and Participation

By booking a class or personalised Pilates program with Pilates with Ella, you agree to these Terms & Conditions.

Pilates with Ella provides Pilates instruction and movement-based exercise services designed to support general fitness, strength, mobility and wellbeing.

Participation is voluntary, and you are responsible for making informed decisions about your participation and communicating any relevant information that may affect your ability to exercise safely.

2. Age Requirement

Pilates with Ella classes are currently available to participants aged 18 years and over.

3. Health, Injuries and Medical Conditions

Before participating, you are required to provide accurate and complete information about any injuries, medical conditions, physical limitations, pregnancy, recent surgery or other health considerations that may affect your participation.

You must notify Pilates with Ella of any changes to your health, injuries, medications or other relevant circumstances that occur after completing your initial health questionnaire.

If you are unsure whether Pilates is appropriate for you, you should seek advice from your doctor, physiotherapist, exercise physiologist or other appropriately qualified healthcare professional before participating.

Pilates with Ella does not diagnose, treat or provide medical advice, and Pilates instruction does not replace advice or treatment provided by your healthcare professionals.

4. Pregnancy

For safety and insurance purposes, Pilates with Ella classes are currently available to participants up to 16 weeks of pregnancy only.

You must notify Pilates with Ella as soon as you become pregnant or if your pregnancy status changes.

If you are pregnant or planning to return to exercise following pregnancy, you should seek appropriate advice from your healthcare professional regarding your participation.

5. Following Instructions

Participants are expected to follow instructions provided during class and to work within their own physical capabilities.

You should stop exercising and notify Ella if you experience pain, dizziness, shortness of breath, nausea, discomfort or any other unusual or concerning symptoms during a session.

You are responsible for informing Ella if an exercise causes pain or is unsuitable for you.

6. Assumption of Risk

You acknowledge that participation in physical exercise involves inherent risks, including the possibility of muscle soreness, strains, sprains, falls or other injury.

By participating in Pilates with Ella services, you acknowledge these inherent risks and agree to participate within your own capabilities and in accordance with the instructions provided.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

7. Personalised Programs

Personalised Pilates programs are developed based on the information provided by the client and, where applicable, recommendations provided by their treating healthcare professionals.

Clients are responsible for providing accurate and current information.

Personalised programs are not a substitute for medical, physiotherapy, exercise physiology or other healthcare services.

If your healthcare professional provides recommendations or restrictions, these should be communicated before your program is developed and whenever they change.

8. Class Bookings

Bookings are required for all classes.

Places are limited, and your booking reserves a place specifically for you.

Please arrive approximately 5–10 minutes before class so you have time to set up and be ready to begin on time.

9. Cancellations and Rescheduling

You may cancel or reschedule your booking in accordance with the cancellation policy displayed at the time of booking.

FINAL CANCELLATION WINDOW is 24 hours prior.

Cancellations made within the late-cancellation period may incur a cancellation fee or result in the booking fee being forfeited.

Bookings that are not cancelled and are not attended may be treated as a no-show, and the booking fee may be forfeited.

Where a refund is applicable, it will be processed in accordance with the applicable booking and refund policy.

10. Late Arrivals

For the safety of all participants and to avoid disrupting the class, participants who arrive more than 5 minutes after the scheduled class start time won't be permitted to participate.

If you arrive after this time and are unable to participate, your booking will be treated as a late cancellation and no refund will be provided.

11. Refunds

Refunds are subject to the cancellation policy applicable to the service booked.

Where a refund is approved, it will generally be returned to the original payment method.

Nothing in these Terms & Conditions limits any refund or other remedy you may be legally entitled to under the Australian Consumer Law.

12. Class Changes or Cancellation by Pilates with Ella

Pilates with Ella reserves the right to cancel, reschedule or change a class where reasonably necessary, including due to illness, venue availability, safety concerns or circumstances outside of reasonable control.

Where Pilates with Ella cancels a class, affected clients will be notified and offered an appropriate alternative, such as a refund or transfer of their booking, where applicable.

13. Venue and Personal Belongings

Participants are responsible for their personal belongings while attending classes.

Pilates with Ella is not responsible for loss, theft or damage to personal belongings brought to the venue, except where liability cannot lawfully be excluded.

14. Respectful Behaviour

Pilates with Ella is intended to be a welcoming and inclusive environment.

Participants are expected to behave respectfully towards Ella, other participants and venue staff.

Disruptive, abusive, threatening or inappropriate behaviour may result in a participant being asked to leave a class or prevented from making future bookings, subject to applicable law.

15. Personal Information

Information provided during booking, including health and emergency contact information, will be handled in accordance with Pilates with Ella's Privacy Policy and applicable Australian privacy requirements.

Health information will only be collected where reasonably necessary for the safe provision of the service.

16. Acceptance of These Terms

By completing a booking, submitting the required health and registration information, and selecting the relevant acceptance checkbox, you confirm that:

  • you have read and understood these Terms & Conditions;

  • the information you have provided is accurate and complete;

  • you have disclosed any relevant injuries, medical conditions, pregnancy or other health considerations;

  • you understand that physical exercise carries inherent risks;

  • you agree to follow reasonable instructions provided during your session; and

  • you understand and agree to the applicable booking, cancellation and refund policies.

bottom of page